Graduate Help Desk IT Support Engineers

Location: Bromsgrove, B60

Salary: £18k - £22k

Working: Hybrid - 2/3 days in the office - will need a car!

CX Squared are exclusively supporting the growth of a managed service provider who have been around for decades, changing the face of customer service within the MSP industry within the South West and West Midlands.

We are looking for career changers / graduates who are keen to start a career in IT Support where you will manage the service desk whilst having a career development plan put in place to support your growth both technically and progressing through the business.

Essential Skills:

• Windows knowledge
• AD and basic windows support knowledge
• Great communication and confident to deliver a solid customer service on a varied basis.
• PC builds and hardware knowledge would be highly beneficial

Responsibilities include:

• Identify, investigate, diagnose, and resolve ICT problems and queries raised by users so that guidance and advice can be offered, and solutions found while keeping users informed of progress.
• Operate in line with Service Level Agreements and company policies while using and adapting ITIL processes to provide and maintain high standards of customer service and quality.
• Liaise with external specialist agencies and experts to assist with finding resolutions to queries.
• Developing a business relationship with clients in a manner which is positive, proactive, and timely to ensure customer confidence and satisfaction is maintained.

Send your CV to Dan Rodrigues, we are looking for 2 people to join the business and are looking for people to start immediately and over the next month (if you have a 1 month notice)

Graduate Help Desk IT Support Engineers

Location: Bromsgrove, B60

Salary: £18k - £22k

Working: Hybrid - 2/3 days in the office - will need a car!

CX Squared are exclusively supporting the growth of a managed service provider who have been around for decades, changing the face of customer service within the MSP industry within the South West and West Midlands.

We are looking for career changers / graduates who are keen to start a career in IT Support where you will manage the service desk whilst having a career development plan put in place to support your growth both technically and progressing through the business.

Essential Skills:

• Windows knowledge
• AD and basic windows support knowledge
• Great communication and confident to deliver a solid customer service on a varied basis.
• PC builds and hardware knowledge would be highly beneficial

Responsibilities include:

• Identify, investigate, diagnose, and resolve ICT problems and queries raised by users so that guidance and advice can be offered, and solutions found while keeping users informed of progress.
• Operate in line with Service Level Agreements and company policies while using and adapting ITIL processes to provide and maintain high standards of customer service and quality.
• Liaise with external specialist agencies and experts to assist with finding resolutions to queries.
• Developing a business relationship with clients in a manner which is positive, proactive, and timely to ensure customer confidence and satisfaction is maintained.

Send your CV to Dan Rodrigues, we are looking for 2 people to join the business and are looking for people to start immediately and over the next month (if you have a 1 month notice)