1st / 2nd Line IT Support Engineer

Location : London Euston

Salary: £20,000 - 24,000

We are looking to add a 2nd Line IT Support Windows Engineer who will be based out of London Euston to join a small MSP for a high profile transport client.

You will have the opportunity to be part of a growing 1^st and 2^nd line team with career opportunities to learn new technologies and be part of a Microsoft and windows environment. Due to the growth of the business, you will have career opportunities available to yourself being part of a team and company that has scaled from 20 people to 85 over the last 16 months.

Responsibilities:

• Onsite escalation point for both users and client IT members
• Assisting Operational Delivery Manager with monitoring of ticket management across the team
• Provide 2^nd line "deskside" technical support to customers on a variety of devices, systems and technologies, with elements of 1^st line support also required via a "Tech Hub" facility
• Manage the incident and request queues for EUC, sharing workload amongst the team
• Create and maintain high quality technical documentation and provide accurate customer specific reports

Essential Skills:

• Expert working knowledge of Microsoft Window 10 desktop operating systems
• Experience of managing Microsoft Active Directory
• Competent with Microsoft server operating systems
• An solid appreciation of application and OS deployment mechanisms

Nice to haves:

• Knowledge of Cloud storage solutions, Sharepoint, Box, etc.
• Agile working environment experience
• Achieved, or be working towards, an MCSE
• MCITP qualification in Windows 10 Desktop Administration
• Experience of Mac OS and iOS devices

This role is NOT like your average Managed Services role, but you aren't like most IT Support people, you love a complex problem and you want to learn how to take things to another level.

Send your CV to Dan Rodrigues or call us on 0121 794 2070 for a confidential chat on why this role and company is going to make you an absolute 2^nd Line guru!

This site is based near London Euston station but will be remote with site visits.

1st / 2nd Line IT Support Engineer

Location : London Euston

Salary: £20,000 - 24,000

We are looking to add a 2nd Line IT Support Windows Engineer who will be based out of London Euston to join a small MSP for a high profile transport client.

You will have the opportunity to be part of a growing 1^st and 2^nd line team with career opportunities to learn new technologies and be part of a Microsoft and windows environment. Due to the growth of the business, you will have career opportunities available to yourself being part of a team and company that has scaled from 20 people to 85 over the last 16 months.

Responsibilities:

• Onsite escalation point for both users and client IT members
• Assisting Operational Delivery Manager with monitoring of ticket management across the team
• Provide 2^nd line "deskside" technical support to customers on a variety of devices, systems and technologies, with elements of 1^st line support also required via a "Tech Hub" facility
• Manage the incident and request queues for EUC, sharing workload amongst the team
• Create and maintain high quality technical documentation and provide accurate customer specific reports

Essential Skills:

• Expert working knowledge of Microsoft Window 10 desktop operating systems
• Experience of managing Microsoft Active Directory
• Competent with Microsoft server operating systems
• An solid appreciation of application and OS deployment mechanisms

Nice to haves:

• Knowledge of Cloud storage solutions, Sharepoint, Box, etc.
• Agile working environment experience
• Achieved, or be working towards, an MCSE
• MCITP qualification in Windows 10 Desktop Administration
• Experience of Mac OS and iOS devices

This role is NOT like your average Managed Services role, but you aren't like most IT Support people, you love a complex problem and you want to learn how to take things to another level.

Send your CV to Dan Rodrigues or call us on 0121 794 2070 for a confidential chat on why this role and company is going to make you an absolute 2^nd Line guru!

This site is based near London Euston station but will be remote with site visits.