Junior IT Support Engineer

Location : London Euston

Salary: £20,000 - 22,000

We are looking to add a junior IT Support Windows Engineer who will be based out of London Euston to join a small MSP for a high profile government project.

You will have the opportunity to be part of a growing 1^st and 2^nd line team with career opportunities to learn new technologies and be part of a Microsoft and windows environment. Due to the growth of the business, you will have career opportunities available to yourself being part of a team and company that has scaled from 20 people to 85 over the last 18 months.

NB. You will need to obtain security clearance, so will need to have worked/resided in the UK for the last 5 years from to date.

Responsibilities:

• Onsite escalation point for both users and client IT members
• Assisting Operational Delivery Manager with monitoring of ticket management across the team
• Provide 2^nd line "deskside" technical support to customers on a variety of devices, systems and technologies, with elements of 1^st line support also required via a "Tech Hub" facility
• Manage the incident and request queues for EUC, sharing workload amongst the team
• Create and maintain high quality technical documentation and provide accurate customer specific reports

Essential Skills:

• Expert working knowledge of Microsoft Window 10 desktop operating systems
• Experience of managing Microsoft Active Directory
• Competent with Microsoft server operating systems
• An solid appreciation of application and OS deployment mechanisms

Nice to haves:

• Knowledge of Cloud storage solutions, Sharepoint, Box, etc.
• Agile working environment experience
• Achieved, or be working towards, an MCSE
• MCITP qualification in Windows 10 Desktop Administration
• Experience of Mac OS and iOS devices

This role is NOT like your average Managed Services role, but you aren't like most IT Support people, you love a complex problem and you want to learn how to take things to another level.

Send your CV to Dan Rodrigues or call us on 0121 794 2070 for a confidential chat on why this role and company is going to make you an absolute IT Support legend!

This site is based near London Euston station but will be remote with site visits.

Junior IT Support Engineer

Location : London Euston

Salary: £20,000 - 22,000

We are looking to add a junior IT Support Windows Engineer who will be based out of London Euston to join a small MSP for a high profile government project.

You will have the opportunity to be part of a growing 1^st and 2^nd line team with career opportunities to learn new technologies and be part of a Microsoft and windows environment. Due to the growth of the business, you will have career opportunities available to yourself being part of a team and company that has scaled from 20 people to 85 over the last 18 months.

NB. You will need to obtain security clearance, so will need to have worked/resided in the UK for the last 5 years from to date.

Responsibilities:

• Onsite escalation point for both users and client IT members
• Assisting Operational Delivery Manager with monitoring of ticket management across the team
• Provide 2^nd line "deskside" technical support to customers on a variety of devices, systems and technologies, with elements of 1^st line support also required via a "Tech Hub" facility
• Manage the incident and request queues for EUC, sharing workload amongst the team
• Create and maintain high quality technical documentation and provide accurate customer specific reports

Essential Skills:

• Expert working knowledge of Microsoft Window 10 desktop operating systems
• Experience of managing Microsoft Active Directory
• Competent with Microsoft server operating systems
• An solid appreciation of application and OS deployment mechanisms

Nice to haves:

• Knowledge of Cloud storage solutions, Sharepoint, Box, etc.
• Agile working environment experience
• Achieved, or be working towards, an MCSE
• MCITP qualification in Windows 10 Desktop Administration
• Experience of Mac OS and iOS devices

This role is NOT like your average Managed Services role, but you aren't like most IT Support people, you love a complex problem and you want to learn how to take things to another level.

Send your CV to Dan Rodrigues or call us on 0121 794 2070 for a confidential chat on why this role and company is going to make you an absolute IT Support legend!

This site is based near London Euston station but will be remote with site visits.