IT Support Engineer

Location: Stafford

Salary: £20,000 - £27,000

Hybrid Working

We are partnered with a growing managed services and consultancy IT firm who have had some significant growth throughout the last 2 years.

Responsibilities shall include:

• Provide 1st/2nd line desktop technical support to customers on a variety of devices, systems and technologies, with elements of 1st line support where needed.
• Perform visits to sites throughout mainland UK to resolve technical issues
• Support with the client requirements to refresh existing Windows 7 devices with Windows 10 devices across various sites, including build, set-up and decommission of kit
• Provide onsite network support and troubleshooting under the guidance of the network manager
• Manage the incident and request queues for EUC, sharing workload amongst the team.

Essential Skills

• An understanding and appreciation of application and OS deployment mechanisms.
• Basic understanding and experience of managing Microsoft Active Directory.
• Basic understanding of Microsoft server operating systems.
• Excellent customer service skills and attention to detail.
• Excellent ticket management
• Excellent understanding of Microsoft Window 7 and 10 desktop operating systems.
• Must have experience in a second line technical support environment.
• Proven technical experience and ability to troubleshoot and resolve customer technical issues

Desirable Experience/Technical Requirements

• Knowledge of Cloud storage solutions
• Agile working environment experience
• MCITP qualification in Windows 7/10 Desktop Administration
• Experience of Mac OS and iOS devices
• Experience of creating high quality technical documentation and reports

The business are experiencing some wonderful growth now, and are able to provide some personal and technical development tasks for you that will allow you to work with external clients. They aim to go over and beyond for their customers, which will mean communicating with your external stakeholders whilst also collaborating with your colleagues internally.

Send your CV to Dan Rodrigues or call him on 07825 444 051 for further information.

#2ndlinesupport #deployment #windows10

IT Support Engineer

Location: Stafford

Salary: £20,000 - £27,000

Hybrid Working

We are partnered with a growing managed services and consultancy IT firm who have had some significant growth throughout the last 2 years.

Responsibilities shall include:

• Provide 1st/2nd line desktop technical support to customers on a variety of devices, systems and technologies, with elements of 1st line support where needed.
• Perform visits to sites throughout mainland UK to resolve technical issues
• Support with the client requirements to refresh existing Windows 7 devices with Windows 10 devices across various sites, including build, set-up and decommission of kit
• Provide onsite network support and troubleshooting under the guidance of the network manager
• Manage the incident and request queues for EUC, sharing workload amongst the team.

Essential Skills

• An understanding and appreciation of application and OS deployment mechanisms.
• Basic understanding and experience of managing Microsoft Active Directory.
• Basic understanding of Microsoft server operating systems.
• Excellent customer service skills and attention to detail.
• Excellent ticket management
• Excellent understanding of Microsoft Window 7 and 10 desktop operating systems.
• Must have experience in a second line technical support environment.
• Proven technical experience and ability to troubleshoot and resolve customer technical issues

Desirable Experience/Technical Requirements

• Knowledge of Cloud storage solutions
• Agile working environment experience
• MCITP qualification in Windows 7/10 Desktop Administration
• Experience of Mac OS and iOS devices
• Experience of creating high quality technical documentation and reports

The business are experiencing some wonderful growth now, and are able to provide some personal and technical development tasks for you that will allow you to work with external clients. They aim to go over and beyond for their customers, which will mean communicating with your external stakeholders whilst also collaborating with your colleagues internally.

Send your CV to Dan Rodrigues or call him on 07825 444 051 for further information.

#2ndlinesupport #deployment #windows10