2nd Line IT Support Engineer
1st / 2nd Line IT Support Engineer
Location : London Euston
Salary: £20,000 - 24,000
We are looking to add a 2nd Line IT Support Windows Engineer who will be based out of London Euston to join a small MSP for a high profile transport client.
You will have the opportunity to be part of a growing 1st and 2nd line team with career opportunities to learn new technologies and be part of a Microsoft and windows environment. Due to the growth of the business, you will have career opportunities available to yourself being part of a team and company that has scaled from 20 people to 85 over the last 16 months.
Responsibilities:
- Onsite escalation point for both users and client IT members
- Assisting Operational Delivery Manager with monitoring of ticket management across the team
- Provide 2nd line "deskside" technical support to customers on a variety of devices, systems and technologies, with elements of 1st line support also required via a "Tech Hub" facility
- Manage the incident and request queues for EUC, sharing workload amongst the team
- Create and maintain high quality technical documentation and provide accurate customer specific reports
Essential Skills:
- Expert working knowledge of Microsoft Window 10 desktop operating systems
- Experience of managing Microsoft Active Directory
- Competent with Microsoft server operating systems
- An solid appreciation of application and OS deployment mechanisms
Nice to haves:
- Knowledge of Cloud storage solutions, Sharepoint, Box, etc.
- Agile working environment experience
- Achieved, or be working towards, an MCSE
- MCITP qualification in Windows 10 Desktop Administration
- Experience of Mac OS and iOS devices
This role is NOT like your average Managed Services role, but you aren't like most IT Support people, you love a complex problem and you want to learn how to take things to another level.
Send your CV to Dan Rodrigues or call us on 0121 794 2070 for a confidential chat on why this role and company is going to make you an absolute 2nd Line guru!
This site is based near London Euston station but will be remote with site visits.
1st / 2nd Line IT Support Engineer
Location : London Euston
Salary: £20,000 - 24,000
We are looking to add a 2nd Line IT Support Windows Engineer who will be based out of London Euston to join a small MSP for a high profile transport client.
You will have the opportunity to be part of a growing 1st and 2nd line team with career opportunities to learn new technologies and be part of a Microsoft and windows environment. Due to the growth of the business, you will have career opportunities available to yourself being part of a team and company that has scaled from 20 people to 85 over the last 16 months.
Responsibilities:
- Onsite escalation point for both users and client IT members
- Assisting Operational Delivery Manager with monitoring of ticket management across the team
- Provide 2nd line "deskside" technical support to customers on a variety of devices, systems and technologies, with elements of 1st line support also required via a "Tech Hub" facility
- Manage the incident and request queues for EUC, sharing workload amongst the team
- Create and maintain high quality technical documentation and provide accurate customer specific reports
Essential Skills:
- Expert working knowledge of Microsoft Window 10 desktop operating systems
- Experience of managing Microsoft Active Directory
- Competent with Microsoft server operating systems
- An solid appreciation of application and OS deployment mechanisms
Nice to haves:
- Knowledge of Cloud storage solutions, Sharepoint, Box, etc.
- Agile working environment experience
- Achieved, or be working towards, an MCSE
- MCITP qualification in Windows 10 Desktop Administration
- Experience of Mac OS and iOS devices
This role is NOT like your average Managed Services role, but you aren't like most IT Support people, you love a complex problem and you want to learn how to take things to another level.
Send your CV to Dan Rodrigues or call us on 0121 794 2070 for a confidential chat on why this role and company is going to make you an absolute 2nd Line guru!
This site is based near London Euston station but will be remote with site visits.
